How much is shipping?

We offer Free Shipping on almost all products shipped within United States excluding Hawaii and Alaska. Please note there is a $159 shipping charge on some items under $749. White Glove service is included with select orders when indicated on the product pages. You can upgrade your shipping to White Glove for additional cost by contacting our Customer Care at 1-800-706-3111.

What is the shipping process and what do I do when my furniture arrives?
Your delivery process will vary based on the shipping level of service included with your purchase. For your convenience we included detailed delivery instructions:

WHITE GLOVE DELIVERY: White Glove Delivery provides in-home delivery and assembly.

• 1) Verify your address and contact phone number. Please make sure that the information you provided with your order is correct. If any information on your receipt appears to be incorrect, please contact us immediately by responding to your receipt or calling Customer Care at 1-800-706-3111.
• 2) Schedule your appointment. Once your order is released by the factory to the shipping company, your order is taken to the shipping terminal for dispatch. The shipping company will call you to inform you of the projected delivery date and schedule your appointment. Please note that delivery time will vary based on the availability of trucks going into your area.
• 3) Confirm your appointment. Once the delivery truck arrives in your local area, the driver will call you to confirm your appointment.
• 4) Delivery Process. Our qualified delivery specialists will exercise due care at all times while in transit, on your property or residence. Upon delivery, the shipping company will safely bring your merchandise into your residence, unpack it and set it up in the room of your choice leaving no debris or packaging materials behind.
• 5) Delivery Receipt. Please carefully inspect your merchandise and confirm that you have received all items specified on the truck delivery receipt. You will be required to sign a Proof of Delivery receipt. Please inspect the merchandise thoroughly prior to the delivery agent's departure.
• 6) Report Damage. If any merchandise appears to be damaged in any way, please make sure to note this on your receipt and notify us immediately. If any merchandise is damaged and cannot be set up, please refuse this item and note refused due to damage on the receipt. If possible, please take photos of the damaged merchandise and email them to cs@OnlineStoreInc.com .
• 7) White Glove Delivery Service is available in most areas within Continental US. Delivery is not available to Alaska or Hawaii. Estimated delivery is within 4 weeks unless otherwise stated on the item page.
  
  

TRUCK DELIVERY

• 1) Verify your address and contact phone number. Please make sure that the information you provided with your order is correct. If any information on your receipt appears to be incorrect, please contact us immediately by responding to your receipt or calling Customer Care at 1-800-706-3111.
• 2) Appointment Confirmation. Once in your local area, the shipping company will contact you at the number you have provided to schedule delivery.
• 3) Upon Delivery please check the number of cartons against the number specified on the truck delivery receipt.
• 4) Any cartons that appear to be mutilated in any way should be opened and inspected. Please open the carton in front of the driver if you suspect any damage.
• 5) If any carton appears to have been opened and resealed, it must be noted on the freight bill as a shortage. All notations regarding damage or shortage must be made on the delivery sheet and signed by the Driver before you sign the receipt. Insist that an inspection report be made and notify us immediately of the damage claim.
• 6) If damage is not noted upon delivery, your claim may not be fully honored. Please notify us immediately at 1-800-706-3111 or at cs@OnlineStoreInc.com. Manufacturers may request a photo of damaged pieces prior to sending replacement. Any claims must be made within 2-5 days of delivery or The Online Store Inc and the delivery service are not responsible. Replacement piece(s) may take as long as the original merchandise to arrive at your home. If you decide to keep an item(s) to repair rather then refusing the merchandise, The Online Store Inc does not reimburse you for time spent/material used to make the repair.  Replacement pieces are shipped at no cost to you.

FEDEX OR UPS DELIVERY

• 1) If any merchandise is received in damaged condition, please refuse the carton(s) and report it to us immediately.
• 2) If you received the merchandise in damaged condition and the shipper has already left your premises, please report the damage to us immediately. Please keep the damaged item(s) in the original carton and packaging. If other items are packed with the damaged merchandise, remove all other items and hold carton for possible UPS or FedEx inspection and/or pick up. Manufacturers may request a photo of damaged pieces prior to sending replacement. Any claims must be made within 2-5 days of delivery or The Online Store Inc and the delivery service are not responsible. Replacement piece(s) may take as long as the original merchandise to arrive at your home. If you decide to keep an item(s) to repair rather then refusing the merchandise, The Online Store Inc does not reimburse you for time spent/material used to make the repair.  Replacement pieces are shipped at no cost to you.
• 3) By signing the delivery receipt you are accepting that the merchandise was delivered to you in good condition and waive your right to a return/refund based on delivery damage. If you are unable to inspect your merchandise at the time of the delivery you must make a note on the receipt stating “Subject to Inspection” before the shipper leaves your premises in order to qualify for any potential damage freight claim.